BlueTooth Broadcasting Reality Check - Ministry & Business Marketing, Media and Strategy Blog

You don't have to be a movie buff to remember them. They're in just about every futuristic movie: walk-by, holographic marketing pitches that are individually tailored and in your face. We're not there yet. But BlueTooth broadcasting (BTB) does offer some incredible, less obnoxious possibilities to reach folks already interested in what you're doing.

The reality check is this: just as we're not yet engulfed in holographic marketing, (I'm not sure if I ever want to get there), so BlueTooth, proximity-based marketing is not quite ready for primetime. Don't get me wrong, BTB already has some cool possibilities for business and ministry, but the audience in the States is largely limited to smart phone and PC-based BlueTooth users.

However, across the pond in Europe, BlueTooth, proximity marketing is hot. Football clubs (soccer teams to you MLS fans) and retailers alike are Bluetoothing coupons, fan club signups, exclusive contests, and more to interested patrons. Most of this is permission-based, i.e., folks get an alert that content is available and they have to opt-in to receive it. Though a recent UK Information Commissioner's Office ruling declared that BlueTooth is not covered by the same anti-spam regulations as other marketing communications.

In addition to their superior phone technology, the overarching European market dynamic that makes Bluetooth more accessible is that EU phone carriers themselves are no longer the problem. In the U.S., carriers still short-change their customers by trying to control the flow of information via fun tricks like programming your lower-end BlueTooth phone to block communications from more sophisticated BlueTooth-enabled devices such as other mobiles and PCs.

In spite of the currently limited market, BlueTooth marketing is getting off the ground in the U.S. and launching in the Middle East. Once U.S. phones catch up, BlueTooth broadcasting will become the next rage in mobile marketing. (Click here for a BTB intro).

Actually, the small audience gives ministries and businesses a tidy focus group with which to try out BTB before it goes wide--a blessing in disguise, if you will.

If you're interested in BlueTooth, two options present themselves: hire an outside company or find a turnkey solution. I recommend doing it yourself.

In fact, I recently spent about $400 for a long-range (600-900 feet) BlueTooth transmitter, extra-large antenna, high-output cable, and software. The software is intuitive and the transmitter (or dongle) is plug-and-play--perfect for non-techies like me. Again, though, I discovered the hard way that TMobile, Verizon, and friends have conspired to quash my market reach. Boo, hoo.

If you don't want to figure it out for yourself, many companies offer to BlueTooth broadcasting services. Though I can't personally recommend any, a quick Google search will yield a few possibilities. Warning: the bang for your buck is limited.

So what can you BlueTooth to smart phone users and PC users? Ministries and churches can BTB simple gospel intros, service times, locations, class info, volunteer signups, and more. Businesses can send coupons, slideshows of real estate listings, links to websites, etc. As you BTB, make sure to prominently advertise the availability of BlueTooth content through signs in your front window and announcement screens.

One last thing...The goal of BlueTooth broadcasting for you non-sheisters, should be to reach folks who are already or are potentially interested in you and your offerings. Keep it permission-based and useful. Do not just send out slow-loading, annoying schlock. Unhappy recipients will make their presence known--to you and their circle of influence.

Try out BlueTooth. Even with only smart phone and PC recipients, the d.i.t.y. approach is well worth the cash outlay and will allow you to hone your message before the wave hits. But please, no holographs...

Starbucks is Stupid: The Boiled Peanuts Sales Model - Ministry & Business Marketing, Media, and Strategy Blog

Seth Godin, a marketing guru with an actual working brain, recently shared a funny story about a hobby shop near his home. It could've been the coolest little model train retailer in the land. But the owners are quickly settling into general store mediocrity. According to their billboard, model train fans are also interested in coffee and lottery tickets.

My local version of the sell-everything, lost in the shuffle store, actually lists boiled peanuts as one of their staples. Did I miss the Jimmy Carter comeback tour? Has half of Georgia migrated south to the Tampa metro area? Nope. But just in case you get a hankering, rest assured that boiled peanuts are always available there. Pig's feet and hummus distributors are reported to be in talks with the store as we speak...

Over the last few years, Starbucks has fallen victim to this boiled peanuts sales model. Instead of focusing on their core offering--coffee--and building loyalty & customer affinity around the fruit of the bean, Starbucks has diluted their brand to the extreme.

SBUX now sells breakfast sandwiches which overpower that classic fresh ground coffee smell and clutters their stores with a literal boatload of overpriced CDs, DVDs, teddy bears, candy, bottled smoothies, and even picnic sets. Did I mention they also sell all the requisite coffee/hot drink crap--including coffee mugs, coffee pots, press pots big and small, travel mugs, tea sets, and tea bags?!?

Exit CEO Jim Donald. Enter Starbucks founder Howard Schultz.

Like every good former Starbucks drone, I know that back in the 1980s Schultz saw the coffee house revolution coming and bought out his Starbucks partners, who wanted to keep their stores a simple coffee and tea wholesaler. The rest is capitalist history...

Upon his return in January, Schultz confessed that Starbucks had strayed from its coffee core and promised a quick return thereto (and to the profitability that comes with it). That's easier said than done, but Schultz recently showed his java resolve by closing all North American Starbucks stores for three hours, for the sole purpose of indoctrinating, er, educating baristas about the wonders of the bean. I'll keep you posted on their progress...

In the meantime, think about your ministry or business and how to avoid the boiled peanuts model.

For ministries, your job is to bring glory to God and tell everyone about the good news of Jesus Christ. That is, that Jesus was God and that He lived, died, and rose again, just as He promised. And you're to encourage folks to walk with Him who is not just a mere good teacher or the ticket to your best life now. Jesus Christ is truly, to steal from the late great Francis Schaeffer, the God who is there. If you're not proclaiming as much, Scripture says you are missing the mark.

Likewise you business owners/execs should learn from Starbucks' mistakes and streamline your product mix. And cut ventures that detract or distract from your core competencies.

One last story...A friend of mine is an extremely successful architect in a major U.S. city. His main office is located in an uber-cool, turn-of-the-century brick building that once served as a train depot. In fact, box car tracks still run past the loading dock. Very cool, indeed.

One day I asked my friend if he owned the building. Though he certainly had the money to buy it, he said no. When I asked why he didn't own the building, my friend put it bluntly: he isn't in the real estate business.

So I ask you: what business are you in? Are you in the coffee business? Then why are you diluting your brand by making movies about spelling bee champions? Are you in the model train business? Then why are you advertising lotto tickets?

Think about why you're in business and hone your offerings accordingly. Scripture says a double-minded man is unstable in all his ways. It's just as true for business as it is for ministry and walking with Christ.

Starbucks is Stupid...Dunkins Donuts is Ingenious - Ministry & Business Marketing, Media and Strategy Blog

Yesterday my beautiful hunk of Detroit steel needed new tires and an alignment fix, thus I was forced to hole up in Dunkin Donuts for a couple of hours. As I sipped my blueberry coffee (yes, I pollute my coffee on occasion) and gazed upon the bright but not too bright Dunkin Donuts/Baskin Robbins ice cream shop color scheme, it hit me again: Starbucks is stupid and Dunkin Donuts is ingenious.

Don't get me wrong. I love Starbucks! I became addicted to the "bucks" after a stint there in college. From then on, I've taken great pleasure in converting friends to the glories of the true fruit of the bean. But, as you may have heard, Starbucks is hemorrhaging money like a wounded animal. In fact, Starbucks founder Howard Schultz recently returned as CEO in hopes of righting their cash cow.

In a nutshell, Dunkin Donuts--which sells 40,000 cups of coffee/week--is succeeding because they keep trying and remain humble. New product rollouts, discounts, fun promotions, and brilliant marketing that pokes fun at Starbucks, all conspire to build group identity and loyalty among their customers. Not so with Starbucks.

Even when I worked at Starbucks way back when, they were arrogant. They discontinued frequent shopper cards because "Starbucks is a premium brand." Affinity groups were unnecessary. Four dollars was a bargain for a latte. And forcing customers to pay T-Mobile for in-store internet access was part of the privilege of being a Starbucks customer. Then their stock tanked, free-falling from a high of nearly $40/share in May, 2006 to yesterday's close at $17.99.

I hope you know what this cautionary tale has to do with your ministry or Christian business.

Our Lord Jesus Christ is extraordinarily clear: "Whoever exalts himself will be humbled and whoever humbles himself will be exalted." (Luke 18:14) The Psalmist chimes in likewise: "You save the humble but bring low those whose eyes are haughty." (Psalm 18:27) As with the Apostle Peter: "Humble yourselves, therefore, under God's mighty hand, that He may lift you up in due time." (I Peter 5:6)

Think about yourself and your ministry or Christian company. Are you trusting God or are you arrogantly enjoying the successes He's brought your way and congratulating yourself for the same?

Proverbs 28:26a tells us, "Whoever trusts in himself is a fool." Where is your trust? Is it in Christ Jesus our only Hope? Or are you reveling in your own greatness?

If you're arrogant, repent. If you're legitimately seeking Christ and for His Spirit to work through you to exalt the Father and expand His kingdom, then pray that He keeps you on the straight and narrow.

Tomorrow I'll discuss the watering down of the Starbucks brand and core offerings and their implications for your ministries and Christ-centered businesses.

Easter Encouragement...From Islam to Christ - Ministry & Business Marketing, Media and Strategy Blog

Later this morning I'll offer up a new post. In the meantime, check out this article by Chuck Colson on all that the Holy Spirit's doing to make new disciples of our risen Lord Jesus Christ, throughout the so-called Muslim world. One caveat: Colson does mention significant moves from Islam to Catholicism in the vein of converting to true Christianity, which is troublesome from a biblical perspective. But the other stuff in the article is great...

Blessings...

The New Indiana Jones Movie and Your Ministry - Ministry & Business Marketing, Media and Strategy Blog

Go with me here...

As many of you may know, a new Indiana Jones movie is coming out this summer. It apparently features 60-something American actor Harrison Ford pushing around a walker and popping arthritis medication, as he battles the bad guys in an action-packed adventure for the whole family. Kidding...

Actually, I have no idea what the plot is for Indiana Jones and the Kingdom of the Crystal Skull. But that's not the point. I mention the movie to point out how they're promoting the film with great success and how you can use the same tactic to advertise your ministry or Christian business.

Say it with me: widget. A widget is a simple little tool that can be easily placed on blogs, websites, and elsewhere, that promotes something and is able to be shared with others. Notice the widget on the left of this post, offering you a chance to chip in a few dollars/pounds/rubles to support the Lucky Rock (your author's non-profit ministry).

The Indiana Jones marketing folks, geniuses that they are, created a trailer and then hired a company to make a widget out of it. The result--literally millions of people have watched the trailer! In fact, on the heels of the mind-boggling success of the first preview, they're now putting out a second trailer via widget. Read the Hollywood Reporter story about it here.

"I think the reason that studios are excited about widgets is that word-of-mouth and buzz is what Hollywood is after all the time," said Peggy Fry, senior vp sales and client services at Clearspring. "If you think about it, what a widget is, it's a digital version of word-of-mouth."

Now consider your ministry or Christian business. Do you have sermon audio, testimonials, video, music, or other content? What about links to key info on your website such as model homes, tax advice, investment insights, etc? You may not have all the advance buzz of the latest Hollywood blockbuster. But you likely have a group of partner ministries, supporters, or contractors that would be willing to help spread the word.

You can build a widget out of just about anything. And the cool thing about widgets is that pretty much anyone can copy and place them on other websites and blogs...the very definition of viral marketing!

I hear a bunch of you saying, "Hold the phone! How in the world do I build a widget?" That's where SproutBuilder comes in. I blogged about it extensively here.

Sprout is a free, web-based service (meaning the interface is online like Hotmail and others), that allows you to build, store, and publish slideshows, audio jukeboxes, link lists, and a bunch of other media. Log onto SproutBuilder.com, sign up for a free account today, and start building. If enough of you ask for it, I'll soon post a SproutBuilder tutorial.

Think about what your ministry or Christian business offers. Then think about how you can make it go viral.

Say it with me...widget.

Another Thing About Story Blogging - Ministry & Business Marketing and Strategy Blog

Yesterday I offered some quick tips on how to tell your ministry or Christian business story through blogs -- story blogging. To take it a step further, you can, in fact, dedicate an entire blog to just success stories or testimonials about your organization.

Case in point, check out the Crown Financial Ministries True Financial Freedom Stories blog. I volunteer with Crown here in Tampa, Florida and I built the site to showcase all that the Lord continues to do through Crown to help folks manage money and their whole lives, God's way. The blog features testimonials, audio from Crown's daily Money Matters show, and links to key Crown websites including giving opportunities.

How could you build a similar blog for your ministry or Christian business? Or how could you incorporate some of these elements in your existing website?

Don't just relay bland facts and figures (service times, location, etc.). Communicate the Holy Spirit's work through you as evidenced by changed lives. For you Christian business owners, convey your biblically-inspired honesty, hard work, and excellence as experienced by your many satisfied customers.

Happy Story Blogging...

Telling Your Story...through Blogging - Ministry & Business Marketing, Media and Strategy Blog

By now most of you have heard about the wonders of blogging. Since you're reading this, you've obviously seen a blog and have some idea of what it's about. You may even read many blogs per day or week.

For those of you operating Christian ministries and Christian businesses, blogs can be a great way to tell your story and to steer what's said about you online. Notice I said "steer," not "control." Control of what's said about you online and your media, long ago went the way of Bill Clinton's virtue. So how exactly do you use blogs to tell your story and steer what's said about you, to the glory of God?

Here are some simple tips...

1) What are you passionate about? What gets you up in the morning/keeps you up at night? What has God led you to do about it? Blog about these things. Your vision and values drive your work and talking about them is a great way to communicate your niche in Christ's kingdom.

2) How do you accomplish your work? Do you teach English as a second language, provide food and shelter, or preach the gospel through media? Blog about it. Your philosophy of ministry -- both in your approach to the lost and those who know Christ, and the nuts and bolts of advancing Christ's kingdom (such as broadcasts and/or building projects) are part and parcel to your unique place in the Body of Christ. Tell others about it.

3) Facts and figures. Without going into gory detail, give folks an idea of the size of your ministry, your financial needs, your impact, etc. You'll usually want to weave facts and figures into an overall narrative which includes the things mentioned above and...

4) Action steps. What do you want people to do about it? You can mention your wish list in your blog posts and communicate the same through links to other important pages. You could also show an attractive ministry graphic or link to a page of testimonies from folks whom the Lord has blessed through your work, with an accompanying donation or prayer chain link.

Not coincidentally, these blogging essentials comprise what should be included in almost all of your ministry communications. Vision & values, philosophy, facts & figures, and action steps should be a part of nearly every letter, email, and promo video you send (with exceptions made for personal thank you notes and the like).

One last thing...I mentioned the value of blogging for steering what's said about you online. Telling your story through the above steps, by the work of the Holy Spirit, will help friends and potential partners see the value of the Lord's work through you and compel them to jump on board. On the flip side, telling your story through blogging will also dampen the impact of false or misleading information disseminated online by folks who don't have your best interests, much less the Lord's will, in mind. Assuming that your ministry is actually biblical, click here for more on defensive blogging.

Christian business owners should approach blogging in much the same way. Use online storytelling to interest folks in your business, set yourselves apart, and bring in new customers -- to the glory of God.

If you already write a blog, but you realize that it's in serious trouble -- either in appearance and content, check out this post on revamping your ministry website. Happy blogging...

Self-Service Trends and Your Ministry or Christian Business - Ministry & Business Marketing, Media and Strategy Blog

Ask yourself a simple question: how easy is it for folks to find basic organizational info--be it on your website, in print materials, or otherwise--without talking to somebody? If you're like most ministries and organizations, your information is locked up like the gold stored in Fort Knox.

Contrast most ministries' and businesses' info stinginess with a very interesting survey I stumbled upon today. Though the poll was commissioned by NCR--a company that sells self-service business tools, the results mirror other self-service adoption trends. The survey reports the following:

"More than three out of four (77 percent) of the 633 U.S. and Canadian consumers polled said they are more likely to do business with organizations that offer self-service, and 92 percent value combining mobile devices – like mobile phones or PDAs – with the Internet and self-service kiosks or ATMs to improve their overall service experience."

Of course, ministries usually want folks to talk to them, hence their reluctance to supply information without personal interaction. But contact should be voluntary and willing, not mandatory and annoying.

Though consumer trends should not influence our theology or even a good portion of our evangelism and discipleship, we should "make the most of every opportunity" by recognizing patterns of interaction and shift our ministry & Christian business strategy accordingly. In fact, making our ministries more self-service friendly is in keeping with the Spirit's word through the Paul to become "all things to all men."

Now think about your ministry website. Are service times or upcoming events listed prominently? If you have a podcast, is it linked near the top of your homepage? Is there an intro letter from your pastor/ministry leader and basic doctrinal statement? If not, add these soon.

On the Christian business side, put on your customer hat for a moment. Your website should be like a first date: getting to know each other and you putting your best foot forward. You shouldn't demand that potential clients go on a few more dates, i.e., talk to a pushy salesperson, before they hear what makes you unique, what others think about you, and the cost of basic services.

The survey cited above also revealed that most folks do like personal assistance when making more complex decisions, such as buying insurance or choosing a mortgage. This bodes well for ministries and Christian businesses that are friendly through their website and multimedia. Folks interested in deeper communication will usually seek it out. Be sure that you're genial from the start and Christ-like when the Spirit draws folks to speak with you.

One last thing...If your ministry is seeker-driven rather than seeker-friendly, you're not being biblical. In fact, "Jews ask for signs and Greeks search for wisdom; but we preach Christ crucified, to Jews a stumbling block and to Gentiles foolishness, but to those who are the called, both Jews and Greeks, Christ the power of God and the wisdom of God," (I Cor. 1:22-24).

If you're preaching the truth that is in Jesus, you will offend most of your hearers. Indeed, sinners do not come to Christ out of their own goodness, their "getting it," or our salesmanship, but through the Spirit's drawing. Stop worrying about not being offensive and start limiting the offense to the Spirit-breathed Gospel itself.

We are to "become all things to all men" and to proclaim Christ boldly and as we ought to speak. This "ought to" includes making it easy for folks to get to know us and, Lord-willing, get to know our great God and Savior Jesus Christ.

Think about it. . .